The overwhelming majority of people utilizing distant GP companies via their insurer are glad with the service obtained, as per a GlobalData survey. These companies have grow to be a commodity in each journey and personal medical insurance coverage insurance policies and could be a differentiating issue amongst opponents who withdraw this profit.
In response to GlobalData’s 2025 UK Insurance coverage Client Survey, 37.3% of personal medical insurance coverage policyholders have beforehand used the distant / video GP session function provided by their insurer. Total, 91.6% of such people
had been glad with the service obtained, whereas 43.3% of respondents felt
extraordinarily glad.
The Covid-19 pandemic acted as a catalyst for the widespread adoption of distant GP companies in non-public medical and journey insurance coverage, after they had been extensively built-in into insurance policies as a normal function. At this level, there was a elementary shift, with telehealth changing into a core operate of such insurance policies slightly than a ‘good to have’ perk.
Virgin Cash has taken a dangerous transfer, dropping its telehealth profit from packaged journey insurance coverage. Reportedly, the change impacts hundreds of the financial institution’s UK account holders—these with the Membership M present account—who use the coverage for both leisure or enterprise journey. In consequence, Membership M present account holders are anticipated to reassess cowl in addition to the general worth provided by the financial institution’s premium account, which might result in some clients switching accounts or shifting banks altogether.
Policyholders now deal with 24/7 telehealth companies as a baseline expectation, and never providing this function might scale back a supplier’s Web Promoter Rating in addition to result in elevated switching charges. It additionally provides a ‘security internet’ for policyholders—if a traveller encounters a medical concern, they’ll communicate at any time with a medical skilled in their very own language, with out having to make use of native hospitals and probably wait lengthy queuing instances for remedy.