Property and casualty (P&C) insurer Columbia Insurance coverage Group (CIG) has picked insurtech firm One Inc’s digital fee options, PremiumPay and ClaimsPay, to enhance its fee processing for each inbound and outbound transactions.
The mixing will probably be carried out utilizing Guidewire InsuranceSuite on the Guidewire Cloud Platform.
Guidewire is a software program supplier for P&C carriers.
Arrange in 1889, CIG serves companies in numerous industries together with automotive, retail, skilled providers and wholesalers.
By implementing One Inc’s low-code/no-code inbound funds resolution, PremiumPay, CIG goals to supply a personalised model expertise, handle multi-channel communication preferences and ship “proactive messaging” at essential occasions.
The addition of ClaimsPay, One Inc’s outbound claims resolution, is ready to supply CIG policyholders with “versatile fee choices”.
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These embrace digital platforms like PayPal, Venmo and Zelle, in addition to different strategies similar to interactive voice responses (IVR) and textual content messaging.
The insurer goals to spice up buyer retention, scale back prices and minimise threat by the adoption of One Inc’s options.
CIG chief info officer and vice-president Lisa Wharton stated: “Partnering with One Inc represents an important milestone in our dedication to stay on the forefront of the business and persistently meet the evolving wants of our clients. Their deep experience in digital funds permits us to seamlessly combine cutting-edge expertise, offering our policyholders with a fee expertise that’s not solely trendy and environment friendly but in addition safe.”
One Inc CEO Ian Drysdale stated: “One Inc and Columbia Insurance coverage Group share a unified imaginative and prescient of leveraging digital funds expertise to ship distinctive buyer experiences. Our superior platform and business experience are designed to raise Columbia Insurance coverage Group’s policyholder satisfaction by offering a streamlined and trendy single fee resolution.”
Final month, Baton Rouge, Louisiana, US-based insurer GoAuto additionally chosen One Inc’s PremiumPay and ClaimsPay options.
