Aviva has elevated the scope of its coverage administration providers contract with Tata Consultancy Companies (TCS), bringing the full variety of insurance policies managed to greater than 6.5 million within the UK.
TCS subsidiary Diligenta will administer an extra 1.1 million life insurance coverage insurance policies below this expanded association.
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This transfer permits Aviva to use a constant buyer expertise throughout its portfolio by adopting an enterprise-wide digitisation mannequin that helps new client obligation rules.
These modifications are supposed to enhance service supply via self-service choices for purchasers, enhanced digital service centres and a streamlined expertise surroundings.
TCS makes use of the BaNCS platform and its insurance coverage sector data to assist coverage holders, advisers and operational employees throughout these providers.
Diligenta’s digital platform has already been used for migrations involving a number of million insurance policies for Aviva and is designed to facilitate core processes via conversational interfaces, based on TCS’ press launch.
The BaNCS system features a product configurator that permits faster introduction of recent choices, decreasing time-to-market to some days.
The answer additionally contains utility programming interfaces that permit integration and interoperability between numerous distribution channels and enterprise strains.
The platform helps straight-through processing and first-point decision, whereas offering threat administration options.
TCS BFSI Merchandise & Platforms president R Vivekanand mentioned: “Our enduring partnership with Aviva, established on mutual belief and dedication over a few years, has frequently strengthened and delivered a greater expertise for purchasers. Aviva’s ongoing belief in our providers and their determination to entrust us with extra portfolios demonstrates the depth of our collaboration.
“We stay devoted to delivering an distinctive expertise for Aviva and its clients. We proceed to put money into our TCS BaNCS platform and providers to remain forward within the fast-changing tech panorama, as we try to reinforce end-to-end buyer expertise benchmarks throughout the UK Life and Pensions trade.”
The partnership was beforehand expanded in January final yr, when the coverage administration providers lined 5.5 million insurance policies.
