Soar to winners | Soar to methodology
Queens of protection
Ladies are the powerhouses of America’s insurance coverage trade, numbering 1.7 million and comprising 54.9 p.c of the whole workforce.
Nonetheless, this dominance doesn’t prolong into management roles, which is mirrored in Insurance coverage Enterprise America’s Elite Ladies 2025 survey as 64 p.c of respondents really feel there’s a lack of ladies leaders within the trade.
Knowledge from the Bureau of Labor Statistics (BLS) confirms that ladies are the vast majority of the workforce, aside from these in C-suite positions the place they quantity solely 22 p.c.
Knowledge from 2010 to 2023 additionally reveals that ladies have made up the vast majority of professionals in roles reminiscent of claims adjusters, appraisers, examiners, claims/coverage processing clerks and underwriters. It differs for gross sales brokers, the place ladies haven’t at all times been within the majority however have by no means dropped under 45.2 p.c of the whole.
These historic traits make the achievements of IBA’s Elite Ladies 2025 much more spectacular for navigating bias and structural obstacles to change into profitable leaders and executives.
The winners earned their place after their achievements and initiatives over the previous 12 months have been analyzed by an esteemed judging panel that included:
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Jessica Hanson Hanna, American Property Casualty Insurance coverage Affiliation
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Nancy Mellard, Affiliation of Skilled Insurance coverage Ladies
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Jenna Kirkpatrick Howard, Lockton
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Joi Blume, GenStar Insurance coverage Companies
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Kathy Quintana, HUB Worldwide
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Jennifer Sharkey, Gallagher
Blume says, “Research present that when ladies are on the desk and in decision-making positions, the group fares higher general, particularly so far as financially and with so a lot of our pale, male, and rancid colleagues growing old out of the trade and retiring, it is a pivotal time.”
One other factor that stood out for Blume was how the Elite Ladies’s affect goes past their office.
“The group was gifted, and so they all appear to be excessive producers inside their organizations. We additionally noticed quite a lot of issues like group involvement, volunteerism and people who find themselves effectively revered, not solely within the trade however of their communities,” she says.
For Mellard, what’s spectacular was the Elite Ladies’s dedication to champion others.
“They weren’t targeted solely on their day-to-day job. With most of them, there was a reference to caring for the crew and anticipating others to advance.”
She additionally underlines the largest energy wanted to reach the insurance coverage trade.
“Definitely, it’s empathy and that interprets to emotional intelligence. It lets you perceive prospects and crew members higher.”
Mindsets of the USA’s ladies leaders in insurance coverage
Alliant Insurance coverage Service’s Kirsten Handel attributes her success to being sturdy. After starting her profession in underwriting, she moved on to the actuarial sector and is now shopper dealing with.
“Insurance coverage is all I’ve ever executed, and I grew up via the ranks, and it hasn’t been straightforward,” says the senior vp. “There are at all times new issues to be taught, however the core fundamentals stay the identical, so being sturdy helps you get via. I used to be by no means the neatest, however I labored exhausting to be taught, perceive, and adapt along with conserving my relationships and constructing new ones.”


“Rising a ebook of enterprise or operating a crew daily is like being a firefighter as a result of shopper requests are available in, or they’ve a loss and your crew wants assist. It’s a really high-paced surroundings and it’s a must to keep on prime of it”
Kristen HandelAlliant Insurance coverage Companies
Being resilient can also be one thing Rekha Skantharaja advocates. The CEO of Tangram Insurance coverage refuses to be put in a field and needs to indicate the trade that ladies leaders are greater than token figures. If requested to an tackle a topic like work-life steadiness or self-care, she refuses.
“At any time when I’m requested to provide a keynote or communicate on a panel round these subjects, I politely decline to take part,” Skantharaja says. “My male CEO counterparts are usually not being requested to debate these items. They’re busy exposing their views on M&A and valuation traits, tech transformation and massive knowledge, the artwork of negotiation, and constructing the following $1-billion unicorn.”
A giant a part of Skantharaja’s ethos is being brave as a pacesetter.
She says, “We’re at an inflection level for ladies on this trade and it’s time to lean deeply into the areas which have sometimes been guarded by the boys.”
Adaptability, resilience, and a client-focused mindset have all been key to enabling Catherine Lyle’s rise within the trade.


“My objective is to make the claims course of as environment friendly and supportive as attainable. Staying modern isn’t non-compulsory – it’s important to offer worth to our shoppers and reply successfully to rising threats”
Catherine LyleTokio Marine HCC – Cyber & Skilled Strains Group
Now, as senior vp, and head of cyber claims and incident response at Tokio Marine HCC, she spreads that power amongst youthful colleagues.
“Fortunately, there are numerous wonderful ladies inside or getting into the trade, and that is one thing I’m keen about,” Lyle says. “I consider in creating alternatives and providing steering to assist them navigate their careers. Mentorship is crucial for constructing confidence, offering perspective, and empowering the following technology of leaders.”
Echoing the necessity to permit others to showcase their abilities underlines the management maturity of Threat Placement Companies’ (RPS) Sharon Novasel.


“I oversee our summer time interns and purpose to broaden their views on the various profession alternatives throughout the insurance coverage trade”
Sharon NovaselThreat Placement Companies
“As a supervisor, I’ve discovered that empowering crew members to take possession of their duties and roles has been key to our division’s success in reaching our objectives,” she explains.
Being sturdy and profitable additionally includes understanding the necessity for private progress. Refining her management model is one thing Christine Schneider, senior vp casualty claims at Arch Capital, locations a premium on.
She says, “I’m conscious of my weaknesses and know once I must seek the advice of with colleagues and collaborate with the intention to effectively discover a decision or execute on a objective.”
Consciousness and understanding easy methods to get essentially the most from themselves is a top quality shared among the many Elite Ladies 2025.
“My strongest qualities are my capacity to strategically drawback resolve, analyze conditions, weigh dangers, and make considerate choices which are in one of the best pursuits of our shopper and/or the group,” provides Schneider.
Ryan Specialty’s Brenda Austenfeld has carved out a repute by setting requirements.
“My objective is for our crew to be the perfect, not simply in numbers or metrics, however in the best way we conduct ourselves and the extent of excellence we set.”
It’s been underneath a 12 months since Stephanie Peters took on the function of vp of shopper relations at RPS.


“All ladies in management ought to embrace being a job mannequin for feminine friends”
Stephanie PetersThreat Placement Companies
She has handled the problem of elevated accountability of managing a crew and has launched new methods of working.
“I used to be beforehand ready the place I used to be snug and stepped into a job that required me to adapt and embrace change. I’m pleased with how I dealt with the transition, and I’m significantly pleased with the help of my crew and the way the crew embraced the modifications.”
Resilience and dedication mark out the Elite Ladies 2025, as they’ve needed to come via difficult circumstances straight or battle structural bias.
IBA’s survey knowledge reveals that 33 p.c of respondents consider they might have achieved extra seniority in the event that they weren’t feminine.
Sharon Novasel relishes working at RPS, the place there’s a sturdy concentrate on variety and fairness within the office, as she’s skilled the opposite facet. Her profession started throughout a time when ladies seldom occupied high-level positions.
She says, “I usually wasn’t taken significantly, typically mistaken for the supervisor’s assistant, and was ceaselessly dismissed and talked over in conferences. For instance, when interviewing an company for an appointment, I used to be ceaselessly requested when my supervisor would make the choice, though the choice was mine to make.”
Equally, Lyle can sympathize with not being proven the identical respect as her male counterparts.
“I might like to say that there have been no roadblocks and that everybody was supportive of a lady with a voice. Nonetheless, that was not the trail,” she says. “One of many largest challenges has been overcoming unconscious biases. Early in my profession, I needed to work exhausting to make sure my voice was heard in rooms the place ladies have been underrepresented. These challenges additionally fueled my drive to excel and create pathways for different ladies within the trade.”
IBA Elite Ladies 2025 choose Mellard acknowledges there are fewer obstacles for ladies than there have been traditionally. To proceed this pattern, she feels ladies need to be extra emphatic about their talents.
Mellard says, “There may be better acceptance of broader talent units that ladies convey, however obstacles nonetheless exist as a result of too usually firms are rewarding those that they know versus who you’re. I don’t suppose as we speak it’s since you’re a lady versus a white man, however I do suppose the barrier is ladies must do a greater job to deliberately and confidently clarify their array of abilities.”
One other of 2025’s Elite Ladies resonates with Nadia Hoyte, cyber nationwide follow chief at USI Insurance coverage Companies. She recollects being “second and third guessed” after which attaching a that means to that which chipped away at her confidence, earlier than she understood the place these views come from.
IBA choose Blume is happy to see how ladies leaders are breaking via and emphasizes how necessary it’s to maintain the momentum.
She provides, “We’re actually at a crossroads, and I believe we’d like extra of our white male counterparts to change into allies and take a real curiosity in our success, to see us not simply as competitors, however an equally highly effective power.”
Ladies leaders in insurance coverage act as mentors
What is clear from the Elite Ladies cohort is how keen and in a position they’re to information others. They create time of their schedules to make sure they’ll help, educate and upskill the following technology of insurance coverage professionals, significantly youthful ladies.
Alliant’s Handel has seen spectacular progress figures in her area over the previous 12 months, which wouldn’t have occurred with out her crew.
“I’m very proud to be part of hiring and bringing on some new crew members but additionally mentoring a couple of of them,” she says. “I’ve folks that have helped me from day one, and I nonetheless communicate with them going again 27 years. I need to be that for the long run and pay that ahead. The relationships I’ve constructed and the belief I’ve garnered with a few of our newer individuals, along with sustaining my shoppers, might be the factor I’m most pleased with.”
The recognition of video conferencing has additionally strengthened Handel’s impression.
“It’s truly expanded who you possibly can be taught from and who you possibly can mentor since you’re not simply with the individuals inside your workplace. I’m working with individuals in Florida, Atlanta, California, Boston, and assembly all these folks that I by no means actually would have labored with carefully.”
Lyle is one other who’s keen about being there for the “many wonderful ladies” getting into the trade.
“I consider in creating alternatives and providing steering to assist them navigate their careers. Mentorship is crucial for constructing confidence, offering perspective, and empowering the following technology of leaders,” she says.
One other who’s lively in ushering the following technology via is Novasel.
She says, “As a mentor to many ladies in entry-level positions, I provide steering and encourage them to problem themselves, constructing their confidence and assertiveness, and fostering an equal enjoying area for everybody.”
Legacy of 2025’s Elite Ladies
One other defining mark of this 12 months’s cohort is leaving a long-lasting impression. Regardless of being a minority within the C-suite, the winners are in a position to implement methods that have an effect on not solely their organizations however the wider insurance coverage trade.
For Skantharaja, it’s instilling a tradition of feat.
“My method to my profession and my life is to be grateful however at all times slightly stressed. It’s best to depart issues higher than you discovered them and lift the bar,” she says.
Threat Placement Companies’ Karen McCarthy-Hawn promotes the should be guided by “an moral or ethical compass”.
The declare advocacy supervisor does this by making a collegial tradition.
“A lot of the obstacles may be overcome with collaboration and a willingness to implement the change wanted to take away the obstacles to success,” she says. “After I current any obstacles found within the claims or methods work product, I at all times count on to be an lively participant in serving to discover options or to offer coaching to vary future outcomes.”
Regardless of developments in crew constructing, together with tech instruments and AI, there’s nonetheless a must roll up the sleeves and work exhausting. Handel resides proof and credit her success to by no means shedding sight of that.
She feedback, “Grit remains to be necessary. I don’t suppose there’s any magic capsule or technique that takes that away. You continue to need to work exhausting and stick with it.”
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