Independence Blue Cross (IBX) is dedicated to creating the member expertise extra personalised and handy. We’re excited to announce that every one members now have a wholly new digital well being expertise after they log in to the member portal at ibx.com or via the IBX cell app.
This new digital expertise is greater than only a beauty replace. Enhancements had been made based mostly on in depth analysis by our Member Expertise staff and testing by members. We addressed the underlying core expertise and took a person‑centric strategy to deal with unmet member expertise wants.
Enhanced Capabilities
With new navigation and up to date options, superior expertise with quicker response instances, and personalised content material that’s simple to search out, your members can:
- Entry Well being Journeys for a fast view of every thing associated to their care, corresponding to their private well being report, profit protection, situation‑particular data, and care and applications to assist members attain their well being targets
- Construct a digital care staff for fast entry to major and most popular suppliers
- View private reminders and actions to handle their well being
- Schedule on-line appointments (obtainable to native plan members solely)
- Simply entry further advantages, associate options, and different obtainable applications
The brand new member platform is constructed by customers, for customers.
Intuitive Navigation, Elevated Pace, and Personalization
Members who at present use ibx.com or the IBX cell app to handle their account may also discover updates to current options, together with the steps to: