Half of unbiased insurance coverage company staff report feeling burned out, with 87% experiencing elevated workloads over the previous yr, in accordance with new analysis from Liberty Mutual and Safeco’s 2025 Impartial Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company staff now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Almost two-thirds (65%) of customer-facing staff say they usually really feel careworn at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company staff are feeling careworn and burned out,” stated Crista Walker, vp of Agent Engagement and Packages at Liberty Mutual. “Companies must discover new, inventive approaches to caring for workers and fostering well-being.”
When Worker Nicely-Being Impacts the Backside Line
The enterprise implications of burnout are vital. The research discovered burned-out staff are twice as prone to search new employment, with 39% of frontline employees having thought of leaving their present place. Apparently, most job hunters (63%) plan to stay within the insurance coverage trade, suggesting the difficulty lies with particular office environments reasonably than the sector itself, in accordance with the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a yr in the past. This presents a paradox for company leaders: regardless of implementing seemingly sturdy help methods, burnout continues to rise.
The analysis reveals most businesses consider they’re doing the precise issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of staff report discovering goal of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in immediately’s high-pressure atmosphere.
Reimagining Worker Nicely-Being Methods
The research factors to expertise as one promising avenue for aid. Companies that invested in digital instruments reported notably decrease burnout charges amongst employees. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with lowered burnout ranges.
In line with the report, the highest 5 digital instruments which are correlated with lowered ranges of burnout in unbiased businesses had been: real-time chat, real-time binding, recorded video proposals, advertising and marketing automation and company self-services instruments.
Analysis constantly reveals that happier staff show increased productiveness, elevated creativity, and higher collaboration – all crucial components for businesses trying to thrive in a aggressive market, in accordance with the report.
View the total survey report right here.